Product support

How can we help?

Include the app version, your iPhone model, and what you expected to happen. Never email confidential certificates, identity documents, account credentials, or full payment information.

Before writing

• For a screenshot, choose an image with the listing title, lot number, and figures visible; Gavelogue scans it on-device and opens a draft for review.
• For a camera scan, keep the catalog page or lot sheet flat, well lit, and inside the frame.
• Confirm your source file is a PDF, text file, or common image format.
• Review every extracted field; OCR is a suggestion, not a verification.
• If a layout is not read reliably, paste permitted listing text or enter the details manually. A saved source link is not fetched.
• Gavelogue does not sign in to or scrape an auction service. Never send us marketplace credentials; if reporting a source issue, identify only the source family, intake method, app version, and nonprivate behavior you observed.
• If an export fails, confirm the record has a title and sufficient device storage.
• Export a backup before deleting the app or all local records.

Product boundaries

Gavelogue provides general information, educational tools, recordkeeping, and recreational collecting support. It is not financial, investment, legal, tax, customs, appraisal, authentication, insurance, conservation, or other professional advice and does not recommend any bid, purchase, sale, holding, insurance decision, or valuation.

We cannot verify or guarantee an object, bid, transaction, seller, auction house, export rule, tax treatment, title claim, value, future value, marketability, or return. Check original sources and consult qualified professionals before acting.